Land Rover Purchase Terms & Conditions

It is important that you read the terms and conditions on these pages (the "Purchase Terms and Conditions") and understand them. They apply to all orders you place for purchases to be made on our websites (the "Sites", or "Site") and form the basis of all contracts made between you and us as a result of those orders.

Land Rover Sales
Terms and Conditions

 

PLEASE READ THESE TERMS CAREFULLY AND MAKE SURE YOU UNDERSTAND THEM BEFORE USING PURCHASING ANY GOODS. THESE TERMS OF USE AFFECT YOUR LEGAL RIGHTS AND INCLUDE A WAIVER OF YOUR RIGHT TO A JURY TRIAL AND RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR ARBITRATION.  ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OF USE, YOUR USE OF THE SERVICES, OR ANY RELATIONSHIP BETWEEN THE PARTIES SHALL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION.

 

  1. Introduction

By placing an order on our website, you agree to be bound by these Sales Terms and Conditions and our General Terms of Use, which are incorporated in their entirety and available at https://www.jaguarusa.com/terms-conditions.html and https://www.landroverusa.com/terms-and-conditions.html (“General Terms”).  The General Terms and Sales Terms and Conditions are referred to collectively as “Terms.”  If you do not wish to be bound by these Terms or if you are unsure as to the meaning of any part of them, then please do not place any orders on the website.  Any capitalized terms not defined herein shall have the meaning set forth in the General Terms. 

We reserve the right to amend these Terms from time to time.

These Terms should be read alongside the Terms and Conditions for each JLR USA website, channel, and application. In the event of any inconsistency between the Sales Terms and Conditions, My JLR Terms, SSO Terms, General Terms, and any Terms and Conditions of a specific JLR USA website, channel, or application, the Terms and Conditions of such specific JLR USA website or application shall prevail.

Please note that your purchase of any products through the Website is also subject to our privacy policies, which can be found at https://www.jaguarusa.com/privacy-legal.html and https://www.landroverusa.com/privacy-policy.html.

 

  1. Qualified Purchasers, Registration and Availability

You must be eighteen (18) or older in order to purchase from us. Products purchased from the Website are for your personal use and not subject to commercial resale. 

 

You may register and create an online account to order goods or you may check out as a guest.  Creating an account enables you to enjoy an enhanced shopping and checkout experience. It helps us recognize you and retain your shopping preferences and enables you to manage and change your account settings. 

 

While we shall use our reasonable endeavors to maintain services and communications, and keep content up to date, we are unable to guarantee the accessibility of the Website, online store, or any products listed in the store.  Nor do we make any promises about the accuracy or completeness of the content or information contained within.

We may make changes to the online store and may modify or discontinue (on a temporary or permanent basis) certain products and/or functions of the service, including the termination of the store in its entirety. 

 

  1. Products and Descriptions

Please note the following in relation to the product information provided on the Website:

  • Prices are subject to change. Please check the final price before submitting your order. 
  • Product dimensions supplied are intended to give an approximate indication of the size of individual products. Products shown may not be actual size.
  • We cannot guarantee that your computer’s display will accurately reflect the color of the products you order and, therefore, those products may vary slightly in color from the images on the Website.
  • The right is reserved to change the specifications, colors and prices of the products illustrated and described in our Website at any time.
  • Our product offerings may vary from market to market and are subject to change without notice.
  • If you have any doubts about the color, size or any other specification of the products you wish to order, we recommend you contact our customer service department prior to placing an order on the Website.
  • If a product is not as described, your sole remedy is to return it in unused condition.
  1. How to Order

If you wish to order something from the online store, you can do so by selecting the quantity you wish to purchase and then adding it to your ‘shopping basket.’  At the ‘shopping basket’ page you will have the opportunity to review estimated delivery and apply any valid discount code you may have. 

You will then proceed through the checkout process (either using the guest checkout or by logging into your store account), first entering delivery information and then proceeding to secure payment.  Here there is the opportunity to review and amend billing address and add payment details, as well as reviewing the order summary.  You will also be asked to confirm agreement to these Terms.

You should check that all the details are correct. If it is not correct, you can step back through the checkout process and correct any mistakes before confirming and submitting your order to us.  It is your responsibility to ensure that your order is correct before submitting it to us. If you have any problems with your order, please contact our customer service department.

To place your order you must click the “Place Order” button on the checkout page. You will be directed to a secure payment page operated by our third party on-line payment provider.  Once you have entered your payment information and your payment has been confirmed, you will then be directed to an Order Acknowledgement screen displaying the details of your order.

All orders are subject to availability of items requested.  If we are unable to accept and fulfill your order for any reason you will be notified by our customer service team.

 

  1. Payment and Taxes

It is your responsibility to ensure that the payment details you provide are correct and complete. We do not have to supply goods to you if the details you submit when making your order are incorrect or incomplete, and we are unable to take payment as a result.  No payment will be treated as made until we have received it in cleared funds, and we will not dispatch the goods until we receive payment in full.

If we are unable to accept your order for any reason, then we will refund any money paid by you in respect of that order. If we have not yet taken payment from your debit/credit card, then we will not do so.

The prices indicated on our Website do not include sales taxes. The amount of sales tax charged will depending on a number of factors, including your order delivery location.  Please note that your state and/or municipal government may require you to declare mail order purchases and pay sales tax on them directly.

 

  1. Delivery

We will ship or deliver the products purchased to the destination provided by you, as soon as reasonably practicable.  We reserve the right to fill orders on a pro rata basis if inventory shortages arise.  All delivery dates provided are best estimates based on prevailing conditions when given and JLR USA will not liable if it fails to meet any estimated delivery dates. In the event that we are unable to deliver your order within thirty days of the date of your order, we will let you know this. At that point you will have the option to cancel your order or to agree to continue with it, and we will then dispatch the item if and when it becomes available.

If you have ordered multiple items, we may deliver the goods in several instalments but will not make extra delivery charges for this.  Delivery will be complete once we have delivered the goods in question to the address you gave us (or any alternative address that you have agreed that we may leave the goods at).

You must comply with all applicable laws and regulations of the country to which you ask us to deliver goods. We will not be liable or responsible if you break any such laws or regulations.

 

  1. Return Policy

You may return your purchase within 30 days of shipment for a refund or exchange. Please contact our customer service department for return information and instructions.  Shipping and delivery costs are non-refundable.  JLR USA does not take title to returned items until the item arrives at our warehouse.

 

  1. Material You Post or Share

A.             User Content. “User Content” means any and all information and content that a user submits to, or uses with, the Website, including without limitation, content in the user’s profile, user reviews and/or postings. You acknowledge and agree that JLR USA is not responsible for any User Content, including its accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or any other aspect thereof. JLR USA does not assume and will not have any liability or responsibility to you or any other person or user for your use or misuse of any User Content. 

B.             User Content Restrictions. You agree not to use the Website, or any of JLR USA’s social media pages or channels to collect, upload, transmit, display, or distribute any User Content that (a) violates any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right; (b) is unlawful, harassing, abusive, tortious, threatening, harmful, invasive of another’s privacy, vulgar, defamatory, false, intentionally misleading, trade libelous, pornographic, obscene, patently offensive (e.g., material that promotes racism, bigotry, hatred, or physical harm of any kind against any group or individual) or otherwise objectionable material of any kind or nature; or (c) in violation of any law, regulation, or obligations or restrictions imposed by any third-party.

C.             User Content Responsibilities. You are solely responsible for your User Content. You assume all risks associated with use of your User Content, including any reliance on its accuracy, completeness or usefulness by others, or any disclosure of your User Content that makes you or any third-party personally identifiable. You may not state or imply that your User Content is in any way provided, sponsored, or endorsed by JLR USA. You acknowledge and agree that JLR USA is not responsible for any User Content, including its accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or any other aspect thereof. JLR USA does not assume and will not have any liability or responsibility to you or any other person or user for your use or misuse of any User Content. Because you alone are responsible for your User Content (and not JLR USA), you may expose yourself to liability if, for example, your User Content violates applicable laws. JLR USA is not obligated to backup any User Content and you are solely responsible for creating backup copies of your User Content, if you desire.

D.             Right to Remove Content.  You agree that JLR USA has the right to remove any content, including User Content, from the Website at any time, with or without cause.  Posting and sharing content on the Website is a privilege and not a right.  JLR USA also has the right to refuse, move, or block access to any material submitted on or through the Website, and to establish general practices and limits concerning use of the Website.  The decision of whether or not to remove content from the Services is within JLR USA’s sole and complete discretion.  JLR USA has no obligations, contractual or otherwise, to take or refrain from taking any action.  Under no circumstances will JLR USA be liable for removing or failing to remove any content.

E.             License. You hereby grant, and you represent and warrant that you have the right to grant, to JLR USA an irrevocable, nonexclusive, royalty-free and fully-paid, worldwide license to reproduce, distribute, publicly display and perform, prepare derivative works of, incorporate into other works, and otherwise use your User Content, and to grant sublicenses of the foregoing, for any purpose whatsoever, including marketing purposes. You agree to irrevocably waive (and cause to be waived) any claims and assertions of moral rights or attribution with respect to your User Content.

F.              Feedback. If you provide JLR USA any feedback or suggestions regarding the Website or products (“Feedback”), you hereby assign to JLR USA all rights in the Feedback and agree that JLR USA shall have the right to use such Feedback and related information in any manner it deems appropriate. JLR USA will treat any Feedback you provide to JLR USA as non-confidential and non-proprietary. You agree that you will not submit to JLR USA any information or ideas that you consider to be confidential or proprietary. 

 

  1. Sweepstakes and Promotions

From time to time JLR USA and/or its retail partners may provide opportunities to participate special promotions, contests, games and/or sweepstakes.  The rules, regulations and procedures governing any of the foregoing shall be accessible through a hypertext link displayed on the web page where the contest or game may be located.  By entering or participating in any of them, you agree to be subject to those rules, regulations and procedures.  Please remember to read the rules carefully before participating.  Coupons and special promotions cannot be combined unless specifically authorized.

 

  1. Limitations of Liability

IN NO EVENT WILL JLR USA BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE WEBSITE OR ANY PRODUCTS PURCHASED FROM THE WEBSITE, INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR INTERRUPTION IN ITS USE OR AVAILABILITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.  JLR USA IS NOT LIABLE FOR ANY PERSONAL INJURY, INCLUDING DEATH, OR PROPERTY DAMAGE FROM YOUR USE OF ANY PRODUCTS PURCHASED THROUGH THE ONLINE STORE.  NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, JLR USA’S LIABILITY TO YOU FOR ANY DAMAGES ARISING FROM OR RELATED TO THIS AGREEMENT (FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION), WILL AT ALL TIMES BE LIMITED TO THE GREATER OF (A) FIFTY US DOLLARS ($50) OR (B) AMOUNTS YOU’VE PAID JLR USA FOR PRODUCTS PURCHASED IN THE ONLINE STORE IN THE PRIOR 12 MONTHS (IF ANY). THE EXISTENCE OF MORE THAN ONE CLAIM WILL NOT ENLARGE THIS LIMIT. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES OR JURISDICTIONS THE LIABILITY OF JLR USA WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW.

 

  1. Disclaimer

JLR USA MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, UNLESS SUCH WARRANTIES ARE LEGALLY INCAPABLE OF EXCLUSION. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ANY WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, OR NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, WE MAKE NO WARRANTY THAT THE WEBSITE, PRODUCTS, OR SERVICES: (A) WILL MEET YOUR REQUIREMENTS; (B) WILL BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS; OR (C) WILL BE ACCURATE, RELIABLE, FREE OF VIRUSES OR OTHER HARMFUL CODE, COMPLETE, LEGAL, OR SAFE.  SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

 

  1. Agreement to Arbitrate and Class Waiver

ANY DISPUTE ARISING FROM THE TERMS OR THE RELATIONSHIP OF THE PARTIES SHALL BE RESOLVED BY BINDING ARBITRATION, WHICH REPLACES THE RIGHT TO GO TO COURT. ANY DISPUTE OR CLAIM SHALL BE BROUGHT SOLELY IN YOUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS ACTION, REPRESENTATIVE PROCEEDING, MASS ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR CONSOLIDATED ACTION. IN ADDITION, THIS SECTION PROHIBITS YOUR ABILITY TO BE PART OF ANY CLASS ACTION OR OTHER REPRESENTATIVE ACTION BROUGHT BY ANYONE ELSE, AND PROHIBITS YOUR ABILITY TO BE REPRESENTED IN A CLASS ACTION OR OTHER REPRESENTATIVE ACTION. IF NOT FOR THIS AGREEMENT, YOU MAY HAVE OTHERWISE HAD A RIGHT TO PARTICIPATE OR BE REPRESENTED IN A CASE FILED IN COURT BY OTHERS (INCLUDING CLASS ACTIONS AND OTHER REPRESENTATIVE ACTIONS) AND YOU AND WE MAY OTHERWISE HAVE HAD A RIGHT TO BRING CLAIMS IN A COURT BEFORE A JUDGE OR JURY. Notwithstanding anything herein to the contrary, you retain the right to pursue any Claim in a small claims court and proceed on an individual basis for any such Claim that is within the court’s jurisdiction.  Please refer to Section 15 of the General Terms for complete arbitration terms.  The party filing a claim in arbitration must choose one of the following two arbitration administrators: American Arbitration Association; or JAMS/Endispute (“JAMS”) pursuant to the applicable consumer rules.  Information about the arbitration process and the consumer rules can be obtained at:

 

American Arbitration Association
1633 Broadway, 10th Floor, New York, NY 10019
Website: www.adr.org

JAMS
1920 Main Street, Suite 300, Irvine, CA 92614
Website: www.jamsadr.com 

 

  1. Other Important Terms

10.1. Each of the provisions in these Terms operates separately. If any provisions are determined to be illegal, invalid or otherwise unenforceable then the remaining provisions shall remain in full force and effect.

10.2. These Terms are governed by the laws of the State of New Jersey. Subject to the provisions of the Arbitration Section set forth above, you agree and hereby submit to the exclusive personal jurisdiction and venue of the state or federal courts in the State of New Jersey, with respect to such matters.

 

Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way
Mahwah, New Jersey 07495
Attn: Customer Care – Web Site
(800) 346-3493
privacy@jaguarlandrover.com



Copyright © 2021 Jaguar Land Rover North America, LLC. All Rights Reserved.

EFFECTIVE AS OF: May 18, 2021

LAST UPDATED: May 18, 2021