Delivery and Returns

DELIVERY

Delivery is charged at $10.

Deliveries are made the next working day for orders placed before 12pm EST Monday to Thursday. Orders placed after 12pm EST on a Thursday may not arrive until Monday. Orders placed after 12pm EST on a Friday may not arrive until Tuesday. Free delivery is available for orders over $75.

Our dispatch times may increase during promotional and peak trading periods. Please bear with us. 

Delivery overseas and PO Boxes are not available.

We will ship or deliver the products purchased to the destination provided by you, as soon as reasonably practicable.  We reserve the right to fill orders on a pro rata basis if inventory shortages arise.  All delivery dates provided are best estimates based on prevailing conditions when given and JLR USA will not liable if it fails to meet any estimated delivery dates. In the event that we are unable to deliver your order within thirty days of the date of your order, we will let you know this. At that point you will have the option to cancel your order or to agree to continue with it, and we will then dispatch the item if and when it becomes available.

If you have ordered multiple items, we may deliver the goods in several instalments but will not make extra delivery charges for this.  Delivery will be complete once we have delivered the goods in question to the address you gave us (or any alternative address that you have agreed that we may leave the goods at).

You must comply with all applicable laws and regulations of the country to which you ask us to deliver goods. We will not be liable or responsible if you break any such laws or regulations.

RETURNS PROCESS

You may return your purchase within 30 days of shipment for a refund or exchange. Please contact our customer service department for return information and instructions.  Shipping and delivery costs are non-refundable.  JLR USA does not take title to returned items until the item arrives at our warehouse.

Please try as far as possible to take care opening your goods and removing the outer transit packaging. Take extra care when opening bags and boxes with scissors as you may damage the contents. If you are able to return them in the original packaging, this may save you having to buy alternative packaging in order to return the goods.

All refunds will be made to the payment method which you originally used to purchase the goods.